Help centre

No. You pick a design, write your message, record your voice and pay — that's it. We only ask for your email so we can send you the receipt and let you know when your card is opened.

$2.99 per card, paid once. There's no subscription and no hidden extras — the price includes the 3D card, your voice message and delivery, whether we email it for you or you share the link yourself.

You choose when you create it. We can email them a private link, or give you the link and a QR code to send yourself — by message, on social media, or printed and handed over in person. Either way it opens straight to the card, with no sign-up and no app, in any modern browser. And we email you the moment they open it.

Up to 60 seconds. That's deliberately short — the best messages are the ones you say in one honest breath rather than script.

That's fine — a written message on its own works perfectly. Do note that a card can't be edited once it's sent, so if you're on the fence, record something short: you can re-record as many times as you like before you pay.

Usually, yes. While you record, your browser transcribes what you say, and the words appear on the card as they listen — handy in a noisy room or with the sound off. It works in Chrome, Edge and Safari. Firefox can't transcribe, and Malagasy, Wolof, Hausa and Somali aren't supported yet, so in those cases the card simply plays without captions.

On the last step, before paying, tap “Have a promo code?”, enter your code and press Apply. If it's valid, the card becomes free and is sent straight away, with no payment step. A code can be used once per device, and each code has a limited number of uses, so one that worked for a friend may since have run out.

The whole site works in 20 languages: English, French, German, Italian, Spanish, Portuguese, Chinese, Russian, Korean, Arabic, Malagasy, Swahili, Wolof, Hausa, Filipino, Indonesian, Vietnamese, Thai, Somali and Hindi. The emails we send — to your recipient and to you — use the language you created the card in. Your own message can be written in any language at all.

Your recording is stored privately and is only reachable through your recipient's link. We delete voice recordings automatically after 90 days, and you can ask us to delete one sooner at any time.

Yes — that's one of the reasons we built this. The condolence designs are deliberately quiet and still, with no confetti or bounce. A voice saying “I'm thinking of you” carries further than a typed message.

The card page itself stays available so your recipient can revisit it. The voice recording is removed on the retention schedule above; the design and written message remain.

Your card is prepared and delivered straight away, so the usual cancellation period doesn't apply — you confirm this before paying. But if it fails because of a fault on our side — an email we didn't deliver, or a card that won't open or play — write to support@sharelove.io and we'll refund you in full. If anything else went wrong, write to us anyway: we'd rather fix it.

Yes, coming soon to Chrome, Edge, Firefox and Safari. It lets you make and send a card from a small window in your toolbar without opening the site, and it works with card packs, so each card hands you its link straight away. Your recipient still needs nothing but the link.