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Who you are agreeing with

These terms are between you and Sharelove.io ("we", "us"). By using Sharelove.io you accept them. The legal details of the business behind Sharelove.io are set out at the foot of this page.

What the service is

You choose a design, write a message, optionally record up to 60 seconds of audio, and pay once. There is no account and no subscription.

You then choose how the card travels. Either we email your recipient a private link, or we give you that link and a QR code and you share it yourself. If you share it yourself, delivery is in your hands: we have done our part when the link works, and we cannot resend, recall or track something we never sent.

Anyone holding the link can open the card. Treat it as you would a key.

Payment

The price shown at checkout is the price charged. Payment is one-off and processed by Stripe. A card cannot be edited or recalled once sent, so please read it back before you pay.

Card packs

A card pack is a number of cards paid for in advance. When you buy one we email you a pack code; entering it at the last step of a card uses one credit instead of a payment. One credit is one card.

• Validity. Credits last 24 months from the date you buy the pack. Credits still unused after that expire and are not refunded.
• Keep the code safe. Anyone holding the code, or the link to the pack page, can use its credits, and we cannot tell them apart from you. If you think your code has leaked, write to us: we will stop it and issue a new code for the credits that are left.
• Cancelling a pack. You can cancel within 14 days of buying it and we will refund in full the credits you have not used. Credits already used are not refunded, because each card is prepared and supplied immediately at your express request, with the same acknowledgement as a single card (see below).
• Price changes never affect credits you already hold.
• A card that fails because of a fault on our side gets its credit back.

Your right to cancel, and why you give it up

If you are a consumer in the UK or the EU you normally have 14 days to cancel a purchase made online and get your money back, without giving a reason.

Digital content and digital services are the exception. That right ends once supply begins, but only if you expressly asked for it to begin straight away and acknowledged that asking would end the right. That is precisely what the confirmations before payment are for, and we record the moment you gave them.

The declaration you make

By ticking the confirmation shown before payment and completing your order, you make the following declaration:

By confirming my order, I expressly request that Sharelove.io begin preparing and supplying my card immediately, and I acknowledge that I thereby lose my right of withdrawal, in accordance with these Terms.

The checkout page repeats this immediately above the payment button, so it is in front of you at the moment you pay. We record the date and time you gave it, and we repeat it back to you in the confirmation email we send after payment — that email is your durable record of what you agreed.

So: once you confirm and pay, your card is prepared and supplied immediately, and the 14-day cancellation right no longer applies. If you would rather keep it, do not complete the purchase.

None of this affects your rights if what you received was faulty or not what was described. Those rights cannot be signed away, and the section below is what we do about them.

Refunds

If the card fails to deliver because of a fault on our side, tell us and we will refund you in full. That includes a card we were supposed to email and did not, and a card that will not open or play.

Where you chose to share the link yourself, a card that works is delivered — we cannot refund it because it was never passed on, or was sent to the wrong person.

We generally cannot refund a card that was delivered and opened, because the thing you bought has been received. But write to us anyway if something went wrong. We would rather fix it.

What you may not send

You agree not to use Sharelove.io to send anything that:

• harasses, threatens, bullies or intimidates the recipient
• is unlawful, defamatory, obscene, or incites violence or hatred
• impersonates somebody else
• infringes another person's rights
• is unsolicited commercial messaging, or sent in bulk to people who did not ask for it
• is sent to a person who has asked you to stop contacting them

You confirm you have a genuine personal reason to contact your recipient. We may refuse, delete or block any card that breaches these rules, and we may refuse service without notice. Where content is illegal we may report it.

Availability of your card

We intend card links to stay available, but this is a service and not a storage guarantee. Voice recordings are removed automatically after 90 days — see the Privacy notice. Keep your own copy of anything you cannot lose.

Our responsibility

We provide Sharelove.io with reasonable care and skill, but we do not promise it will be uninterrupted or error-free. To the extent the law allows, our total liability for any claim is limited to what you paid for the card concerned.

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. If you are a consumer, your statutory rights are unaffected.

Content you create

You keep the rights to your message and your recording. You grant us only the permission we need to store them and deliver them to your recipient.

Changes and governing law

We may update these terms; the version in force is the one published here when you buy. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, without affecting any mandatory protections in your country of residence.

Contact

support@sharelove.io