服务条款
最后更新：2026年10月17日
如英文版本与任何翻译版本之间存在冲突或不一致，在适用法律允许的范围内，以英文版本为准。 阅读英文版本
你与谁订立协议
本条款适用于你与 Sharelove.io（“我们”）之间。使用 Sharelove.io 即表示你接受本条款。Sharelove.io 背后公司的法定信息载于本页底部。
服务内容
你选择设计、写下留言、可选择录制最长 60 秒的音频，并一次性付款。无需账户，也没有订阅。
然后你选择卡片的送达方式：要么由我们通过邮件把私人链接发给收件人，要么我们把这个链接和二维码交给你，由你自己分享。如果你自己分享，送达就由你负责：只要链接可以正常使用，我们的部分即告完成；对于我们从未发出的东西，我们无法重发、撤回或追踪。
任何持有链接的人都可以打开卡片。请像对待钥匙一样对待它。
付款
结账时显示的价格即为实际收取的价格。付款为一次性，由 Stripe 处理。卡片一经寄出便无法编辑或撤回，请在付款前再读一遍。
卡片礼包
卡片礼包是一定数量的预付卡片。购买后，我们会通过邮件发给你一个礼包码；在制作卡片的最后一步填入，就会扣除一张额度而无需付款。一张额度对应一张卡片。
- 有效期。 额度自购买礼包之日起 24 个月内有效。到期仍未使用的额度作废，不予退款。
- 妥善保管礼包码。 任何持有礼包码或礼包页面链接的人都能使用其中的额度，我们无法分辨对方是不是你。如果你认为礼包码已外泄，请联系我们：我们会将其停用，并为剩余额度发放新的礼包码。
- 取消礼包。 你可以在购买后 14 天内取消，我们会全额退还未使用的额度。已使用的额度不予退款，因为每张卡片都是应你的明确要求立即制作和提供的，与单张购买时的确认相同（见下文）。
- 价格变动 绝不影响你已持有的额度。
- 因我们的问题 发送失败的卡片，会退回其额度。
你的撤销权，以及你为何放弃它
如果你是英国或欧盟的消费者，通常有 14 天时间可以无理由取消网上购买并获得退款。
数字内容和数字服务属于例外。一旦开始提供，该权利即告终止——但前提是你明确要求立即开始提供，并且确认这样做会使你失去该权利。付款前的确认正是为此而设，我们会记录你作出确认的时间。
你所作的声明
勾选付款前显示的确认项并完成订单，即表示你作出以下声明：
确认订单即表示我明确要求 Sharelove.io 立即开始准备并提供我的卡片，并确认我因此根据本条款失去撤销权。
结账页面会在付款按钮正上方再次显示这段声明，让你在付款时就能看到。我们会记录你作出声明的日期和时间，并在付款后发送的确认邮件中再次向你复述——这封邮件就是你所同意内容的持久记录。
因此：一旦你确认并付款，卡片会立即准备并提供，14 天的撤销权将不再适用。如果你希望保留这一权利，请不要完成购买。
以上内容均不影响你在收到的物品有缺陷或与描述不符时所享有的权利。这些权利不能被放弃，下文说明了我们会如何处理。
退款
如果卡片因我们这边的故障而未能送达，请告诉我们，我们会全额退款。这包括我们本应通过邮件寄出却未寄出的卡片，以及无法打开或播放的卡片。
如果你选择自己分享链接，一张可以正常使用的卡片即视为已送达——我们不能因为它没有被转交或被发给了错误的人而退款。
对于已送达并已打开的卡片，我们通常无法退款，因为你购买的东西已经收到。但如果出了问题，仍然欢迎写信给我们。我们更希望把问题解决好。
你不得发送的内容
你同意不使用 Sharelove.io 发送任何以下内容：
- 骚扰、威胁、欺凌或恐吓收件人
- 违法、诽谤、淫秽，或煽动暴力或仇恨
- 冒充他人
- 侵犯他人权利
- 未经请求的商业信息，或群发给未提出请求的人
- 发送给已要求你停止联系的人
你确认自己联系收件人是出于真实的个人原因。对于违反上述规则的任何卡片，我们可以拒绝、删除或屏蔽，并可不经通知拒绝提供服务。对于违法内容，我们可能会进行举报。
卡片的可用性
我们希望卡片链接能持续可用，但这是一项服务，而非存储保证。语音录音会在 90 天后自动删除——请参阅隐私声明。任何你不能失去的内容，请自行保留副本。
我们的责任
我们以合理的谨慎和技能提供 Sharelove.io，但不保证其不会中断或没有错误。在法律允许的范围内，我们对任何索赔的全部责任以你为相关卡片支付的金额为限。
本条款不限制因过失造成死亡或人身伤害的责任、欺诈责任，或任何其他依法不得限制的责任。如果你是消费者，你的法定权利不受影响。
你创作的内容
你保留对你的留言和录音的权利。你仅授予我们保存这些内容并将其送达收件人所必需的许可。
变更与适用法律
我们可能会更新本条款；适用的版本是你购买时在此发布的版本。本条款受英格兰和威尔士法律管辖，由英格兰和威尔士法院享有专属管辖权，但不影响你居住国的强制性保护规定。
联系方式
阅读英文版本
Who you are agreeing with
These terms are between you and Sharelove.io ("we", "us"). By using Sharelove.io you accept them. The legal details of the business behind Sharelove.io are set out at the foot of this page.
What the service is
You choose a design, write a message, optionally record up to 60 seconds of audio, and pay once. There is no account and no subscription.
You then choose how the card travels. Either we email your recipient a private link, or we give you that link and a QR code and you share it yourself. If you share it yourself, delivery is in your hands: we have done our part when the link works, and we cannot resend, recall or track something we never sent.
Anyone holding the link can open the card. Treat it as you would a key.
Payment
The price shown at checkout is the price charged. Payment is one-off and processed by Stripe. A card cannot be edited or recalled once sent, so please read it back before you pay.
Card packs
A card pack is a number of cards paid for in advance. When you buy one we email you a pack code; entering it at the last step of a card uses one credit instead of a payment. One credit is one card.
- Validity. Credits last 24 months from the date you buy the pack. Credits still unused after that expire and are not refunded.
- Keep the code safe. Anyone holding the code, or the link to the pack page, can use its credits, and we cannot tell them apart from you. If you think your code has leaked, write to us: we will stop it and issue a new code for the credits that are left.
- Cancelling a pack. You can cancel within 14 days of buying it and we will refund in full the credits you have not used. Credits already used are not refunded, because each card is prepared and supplied immediately at your express request, with the same acknowledgement as a single card (see below).
- Price changes never affect credits you already hold.
- A card that fails because of a fault on our side gets its credit back.
Your right to cancel, and why you give it up
If you are a consumer in the UK or the EU you normally have 14 days to cancel a purchase made online and get your money back, without giving a reason.
Digital content and digital services are the exception. That right ends once supply begins, but only if you expressly asked for it to begin straight away and acknowledged that asking would end the right. That is precisely what the confirmations before payment are for, and we record the moment you gave them.
The declaration you make
By ticking the confirmation shown before payment and completing your order, you make the following declaration:
By confirming my order, I expressly request that Sharelove.io begin preparing and supplying my card immediately, and I acknowledge that I thereby lose my right of withdrawal, in accordance with these Terms.
The checkout page repeats this immediately above the payment button, so it is in front of you at the moment you pay. We record the date and time you gave it, and we repeat it back to you in the confirmation email we send after payment — that email is your durable record of what you agreed.
So: once you confirm and pay, your card is prepared and supplied immediately, and the 14-day cancellation right no longer applies. If you would rather keep it, do not complete the purchase.
None of this affects your rights if what you received was faulty or not what was described. Those rights cannot be signed away, and the section below is what we do about them.
Refunds
If the card fails to deliver because of a fault on our side, tell us and we will refund you in full. That includes a card we were supposed to email and did not, and a card that will not open or play.
Where you chose to share the link yourself, a card that works is delivered — we cannot refund it because it was never passed on, or was sent to the wrong person.
We generally cannot refund a card that was delivered and opened, because the thing you bought has been received. But write to us anyway if something went wrong. We would rather fix it.
What you may not send
You agree not to use Sharelove.io to send anything that:
- harasses, threatens, bullies or intimidates the recipient
- is unlawful, defamatory, obscene, or incites violence or hatred
- impersonates somebody else
- infringes another person's rights
- is unsolicited commercial messaging, or sent in bulk to people who did not ask for it
- is sent to a person who has asked you to stop contacting them
You confirm you have a genuine personal reason to contact your recipient. We may refuse, delete or block any card that breaches these rules, and we may refuse service without notice. Where content is illegal we may report it.
Availability of your card
We intend card links to stay available, but this is a service and not a storage guarantee. Voice recordings are removed automatically after 90 days — see the Privacy notice. Keep your own copy of anything you cannot lose.
Our responsibility
We provide Sharelove.io with reasonable care and skill, but we do not promise it will be uninterrupted or error-free. To the extent the law allows, our total liability for any claim is limited to what you paid for the card concerned.
Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. If you are a consumer, your statutory rights are unaffected.
Content you create
You keep the rights to your message and your recording. You grant us only the permission we need to store them and deliver them to your recipient.
Changes and governing law
We may update these terms; the version in force is the one published here when you buy. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, without affecting any mandatory protections in your country of residence.